1. Returns
Ink & Consumables

• Must be returned unopened and in original condition within 30 days of purchase.

• Shipping costs are non-refundable.
   

Parts & Accessories

• Unused items are eligible for return.

• Customers are responsible for shipping costs both ways.
   

Equipment Sales

• All equipment sales are final.

• Equipment issues will be handled under the terms of the applicable warranty agreement.
   

2. Refunds
Ink & Consumables

• Returns must be unopened and within 30 days of purchase.

• Returned products must be shipped back within 14 business days after receiving a return label.

• Failure to return within this period may void warranty eligibility and affect future orders.

• Refunds will cover the purchase price, minus shipping charges.

Stock vs. Non-Stock Items

• Stock Items:

  • Held in APS inventory, returnable within 30 business days of invoice.

  • Customer pays return shipping (unless APS shipped the wrong item).

  • Refunds issued after inspection confirms the item is unused and resellable.

• Non-Stock / Direct Ship Items:

  • Shipped directly from the manufacturer.

  • Customer pays return shipping to manufacturer (unless APS shipped incorrectly).

  • Subject to manufacturer inspection and restocking fees (up to 25%).

  • Refunds issued only after manufacturer approval.

Repair Parts

• Non-returnable once used.

• Must be installed by factory-trained, authorized technicians.

• APS is not liable for equipment damage or lost revenue due to improper installation.

General Refund Process

• Refunds are issued to the original payment method.

• Please allow 1–2 billing cycles for funds to appear, depending on your financial institution.

• For leased/financed orders, the return must be initiated with your financing company before APS can process it.
   

3. Exchanges

• To exchange an item (e.g., for size or color), please initiate a return for the original item and place a new order for the replacement.

• Exchanges are subject to product availability.
   

4. Cancellations

• Orders may be canceled within 24 hours, provided they have not yet shipped.

• If an order has already shipped, it cannot be canceled but may be returned under our return policy.
   

5. Additional Information

• No Returns After 30 Days – Requests beyond this period will not be accepted.

• Restocking Fees – Returns may be subject to a 25% restocking fee.

• Shipping Damage – Must be reported immediately upon delivery; otherwise, liability may transfer to the customer.

• Required Documentation – Returns must include the original invoice and an RMA# issued by APS.
   

Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us:
Alpha Print Supply (APS)
4611 East 11th St, Kansas City, MO 64127
📧 Email: Support@alphaprintsupply.com
📞 Phone: 341-777-0550